Multivax.ca

A faulty update to Symantec's Norton security software began booting thousands of users off their AOL internet connections last week, Symantec has admitted.

The problem began with a 15 March intrusion-detection signature file sent via LiveUpdate to customers using Norton AntiVirus and Norton Internet Security, according to Symantec. The file caused Norton to mistakenly identify AOL traffic as malicious, in effect blocking internet access for both dialup and broadband customers.